By the numbers

A local operator with a long track record.

Founded in Utah
2013
Franchise owner-operators
30
Service territory along the Wasatch Front
Ogden to Provo
Cleanings delivered annually
5,000+
Square feet across the 6 highlighted accounts
0
Longest client relationship
0
Why ABC

Built so the same people care for your building, every night.

  1. 01

    The people in your building own the business.

    Service is delivered by franchise owner-operators. An owner who misses a night risks losing the building, not one shift of pay. That shows up as the same person in your building, year after year.

  2. 02

    One contract, one certificate of insurance, one invoice.

    You contract only with ABC. We carry the master insurance policy, set the standards, and send one invoice.

  3. 03

    We want your feedback.

    Coming in 2027: a quarterly customer account survey, with a written report to the franchise owner, so service success and issues are clearly documented.

Symptom vs. causes

Why cleaning relationships fail.

Every unhappy customer describes the same thing: the quality slipped. But quality fading is the symptom. These are the causes.

The symptomQuality fades
  1. Scope never clearly defined.

    Nobody agreed on what “clean” means.

  2. Low bid to win the contract.

    Hours get cut to make the account pay.

  3. Revolving crews.

    A new person relearning your building, again.

  4. Limited, undocumented feedback.

    Problems live in emails and memories, not on paper.

1 of 4
  1. Scope never clearly defined
  2. Low bid to win the contract
  3. Revolving crews
  4. Limited, undocumented feedback

Scope never clearly defined.

What happens
  • The proposal says “nightly janitorial service” and not much else
  • You assumed the break room, the glass, the baseboards were included. They assumed they weren't
  • Every complaint turns into a debate about what was promised
Why it happens

The walkthrough was a quick lap of the building, and the expectations never got written down. Without a documented scope, there's no standard to hold anyone to.

The ABC solution
  • A real walkthrough.We walk your building with you and ask what matters: priority areas, problem spots, who complains about what, access and timing.
  • A documented scope in the proposal.Your proposal lists what gets done, in which areas. We customize the frequency based on what is best for your building. Not a generic checklist.
  • Transparency before you sign.We provide you with a written scope to review line by line so we agree on the same scope from day one.

Bottom lineIf it's not written down, it's not a standard. Ours is written down.

2 of 4
  1. Scope never clearly defined
  2. Low bid to win the contract
  3. Revolving crews
  4. Limited, undocumented feedback

Low bid to win the contract.

What happens
  • You pick the lowest bid and the first few months look fine
  • Then the crew is in and out faster, tasks get skipped, and quality slides
  • Eventually you're back out to bid
Why it happens

The bid was priced to win, not priced to deliver. When the price doesn't cover the hours your building actually takes, the only way the cleaning company can justify keeping the account is to cut hours. Fewer hours means less cleaning.

The ABC solution
  • Priced from real labor hours.We build your price from the time it takes to clean your building, task by task, based on the scope we documented together. Price per square foot is only a sanity check.
  • Priced so the work can be sustained.The price has to support the person doing the work for the life of the contract, not just the first 90 days.
  • The hours are tied to the scope.Because the price is built from the scope, you can see what you're paying for, and there's no reason to cut corners to make it work.

Bottom lineA bid that can't be delivered isn't a savings. It's the start of your next search.

3 of 4
  1. Scope never clearly defined
  2. Low bid to win the contract
  3. Revolving crews
  4. Limited, undocumented feedback

Revolving crews.

What happens
  • Someone new shows up every few weeks
  • They don't know which doors lock, where supplies go, or what the conference room needs before 7 am
  • By the time they learn your building, they're gone, and it starts over
Why it happens

Most cleaning companies run on hourly crews with very high turnover. The people cleaning your building have no stake in it, and every new hire has to relearn it from scratch. It happens over and over.

The ABC solution
  • The owner operator model.Your building is serviced by a local franchise owner who owns their business and owns your account.
  • An owner has a stake in keeping you.Their income depends on your satisfaction and on keeping your account for years, not on clocking hours.
  • Your building knowledge stays put.The owner learns your building and stays with it, backed by the documented scope, so you aren't retraining someone every month.

Bottom lineHourly crews come and go. Owners stay, because it's their business.

4 of 4
  1. Scope never clearly defined
  2. Low bid to win the contract
  3. Revolving crews
  4. Limited, undocumented feedback

Limited and undocumented feedback.

What happens
  • Feedback happens in hallway comments, scattered emails, or not at all
  • Small issues go unmentioned until they're big ones
  • When you finally raise it, the cleaning company doesn't remember the history, and neither side is working from the same facts
Why it happens

Nobody is systematically asking how it's going, and nothing is written down. Without documented feedback, wins aren't recognized and problems aren't tracked to a fix.

The ABC solution
  • Customer Satisfaction Survey, coming in 2027.Every quarter, we ask you to rate our service and tell us what's going well and what needs attention.
  • The wins and the gaps are documented.Your ratings and comments go into a written report, so what's working and what needs to be addressed is on the record.
  • Both parties are on the same page.Your owner and ABC see the same feedback you gave. Low ratings are flagged for follow-up with you, so issues get addressed instead of forgotten.
Sample customer satisfaction report showing an 80% satisfied score, response and follow-up counts, and a resolved service issue
Sample report. Data is illustrative.

Bottom lineWe don't guess how we're doing. We ask, we write it down, and we act on it.

Customer satisfaction · Coming in 2027

How we measure your satisfaction.

  • Starting in 2027, every quarter, your main contact gets a 1‑minute survey from your local Advanced Building Care owner.
  • Any rating of 1, 2 or 3 alerts your owner the same day, and they call you within 48 hours.
  • Every issue is documented: what you told us, the fix we agreed on, and when we confirmed it was resolved.
  1. 01Quarterly survey
  2. 02Same-day alert on any low rating
  3. 03Owner calls within 48 hours
  4. 04Fix confirmed and documented

Advanced Building Care Customer Survey

Thank you for taking one minute to tell us how we are doing.

How satisfied are you with our service?Required Rating scale from 1, very dissatisfied, to 5, very satisfied. 5 is selected.
What is one thing we are doing well?Optional
The crew is consistent and the restrooms are always spotless.
What is one thing we could improve?Optional
Left blank
Takes about one minute. Answers go directly to your local owner.
Customer satisfaction · Coming in 2027

What your owner sees, and what they do with it.

Every response is tracked, every issue is followed up, and you can ask to see your history at any time.

SAMPLE
Advanced Building Care

Customer Satisfaction Report

North Valley  ·  Q1 2027  ·  Apr 2, 2027
% SATISFIED
80%
4 of 5 customers satisfied
On track
▲ +20 pts vs. last survey
Responses
5 of 5
Called within 48 hours
1 of 1
Issues resolved
1 of 1

Service issues and follow-up

Every account that rates 1 to 3 stars gets a call from the owner within 48 hours
AccountRatingWhat to improveFollow-up
Lakeview Medical Plaza ★★★☆☆
3 / 5		 “Trash in the break room was missed twice last month.” Called: Jan 15, the next morning
Agreed fix: Break room added to the nightly checklist, plus a weekly supervisor walkthrough
✓ Resolved, confirmed Feb 1

Sample report. Account names and data are illustrative.

Customer satisfaction · Coming in 2027

Your comments go straight to your owner.

The report shows every comment word for word, next to the rating it came with.

SAMPLE
Advanced Building Care

Customer Satisfaction Report

North Valley  ·  Q1 2027  ·  Apr 2, 2027

What your customers said

AccountDoing wellCould improve
Lakeview Medical Plaza
★★★☆☆ 3 / 5
 “Friendly crew.” “Trash in the break room was missed twice last month.”
Pioneer Credit Union
★★★★☆ 4 / 5
 “Reliable and thorough.” “Would like a quick monthly check-in.”
Summit Dental Group
★★★★★ 5 / 5
 “Always on time, and the front lobby looks great every morning.”
Canyon Ridge Offices
★★★★★ 5 / 5
 “Our crew lead communicates with us before every change.”
Riverside Law Group
★★★★★ 5 / 5
 “Great attention to detail in the conference rooms.”
How this score works: customers rate our service from 1 to 5. A 4 or 5 counts as satisfied. Green is 80% or higher, yellow is 60% to 79%, red is below 60%.
Advanced Building Care · Customer Satisfaction Program
Sample report. Account names and data are illustrative.
Client portal

Your building, your owner and your requests, in one place.

Your own client portal, connected directly to the franchise owner who services your building.

  • Message your owner and our office directly, one to one or as a group.
  • See the quality inspections done at your location.
  • Report an issue or request extra work, and follow it until it is done.
Illustration of a client portal for a sample account, showing a 96% last inspection score, three requests with their status, and a message thread with the owner.
Illustrative screen. Account name and data are samples.
Client portal · What you get

Six ways the portal keeps your service on track.

  1. 01

    Direct messaging.

    One to one and group channels with your owner and our office, so nothing gets lost in a voicemail or a forwarded email.

  2. 02

    Shared inspections.

    Quality inspections for your location are shared with you, so you see how your building scores, not just how it looks the night you check.

  3. 03

    Issue reporting.

    Report an issue at your location and your owner gets a reminder tied to that building until it is checked and closed.

  4. 04

    Checklists built from your scope.

    Your documented scope becomes a checklist assigned to your building, so the work delivered matches exactly what you asked for.

  5. 05

    One-time services and work orders.

    Need carpets cleaned or a space detailed after a move? Request it and track it as a scheduled work order.

  6. 06

    Supplies tracked by location.

    Supply requests are tracked for your building, so restrooms and break rooms stay stocked.

Client portal · Why it matters

The portal puts everything on the record.

Remember why cleaning relationships fail. The portal closes two of those gaps for you, every day, not just at survey time.

  1. 01You report or request
  2. 02Your owner is notified
  3. 03The work is done
  4. 04It stays on the record
  • Cause 1Scope never clearly defined

    Your written scope is the checklist your owner works from, assigned to your building.

  • Cause 4Limited, undocumented feedback

    Messages, reported issues and inspections are kept in one place, with a history both sides can see.

Client accounts

Six of the 80+ accounts we service today.

Recurring contracts across schools, city government, retail, and industrial space. References available on request.